Exchange or return
To exchange or return products, write to us at email@example.com indicating the reason for the exchange / return along with your contact information and ticket or invoice number. Associated shipping costs are at the customer's expense unless it is a factory fault.
The product must be in full condition and you must have the receipt corresponding to the purchase.
In order to make the change, the product must not have more than 30 days from its purchase.
In order to make the return, the product must not have more than 10 days from its purchase.
In the event of a refund, the company will make a transfer to the bank account indicated by the client within a period of no more than 10 business days after the return has been accepted, this information will be delivered through the contact email.
If the product does not have the technical characteristics reported, if it is damaged or incomplete, it can be changed immediately. If it presents faults or defects within the 3 months following the date on which it was received, you can choose between its free repair, or previous restitution, its exchange or the return of the amount paid, provided that the product had not deteriorated due to an event attributable to the consumer. It can be delivered directly to any Brota branch.
If the product has a manufacturer's warranty, the term of this warranty will apply, if this term is longer. However, if the product is perishable or is naturally intended to be used or consumed in a short period, the return period will be that printed on the product or on its packaging or, failing that, it will be 7 days. All these periods will be suspended for the time in which the property is being repaired in exercise of the guarantee, and until the repair is completed.
It will be considered as failure or defect:
Products subject to mandatory safety or quality standards that do not meet specifications.
If the materials, parts, pieces, elements, substances or ingredients that make up or make up the products do not correspond to the specifications they have or to the mentions on the labeling.
Products that due to deficiencies in manufacturing, processing, materials, parts, pieces, elements, substances, ingredients, structure, quality or sanitary conditions, where appropriate, are not entirely suitable for the use or consumption for which it is intended or for which the supplier would have pointed out in their advertising.
If the supplier and consumer have agreed that the products that are the object of the contract must meet certain specifications and this does not occur.
If, after the first time the guarantee has been made effective and the corresponding technical service has been provided, the deficiencies that make the good unfit for the use or consumption referred to in paragraph 3 persist. This right will subsist in the event of a deficiency. to which it was the object of the technical service, or it will be presented again.
If the object of the contract has hidden effects or defects that make it impossible to use it for which it is usually intended.
Right to Withdrawal
The customer may return the product purchased at www.brotavida.cl, within a period of 10 days from receipt, without having to invoke any cause and as long as the product has not deteriorated due to an event attributable to the customer.
The customer must present the original ticket or invoice related to the purchase and deliver the referred product in good condition together with its components and packaging elements such as wrapping, box and labels.